Last updated: 16 September 2026
1. Introduction
Welcome to Momo House ("we", "us", "our"). These Terms & Conditions govern your use of our website and mobile application for ordering food online. By accessing or using our service, you agree to be bound by these terms.
2. Placing an Order
All orders placed through our platform are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of product unavailability, errors in pricing, or suspected fraudulent activity.
3. Pricing & Payment
All prices listed are inclusive of applicable taxes unless stated otherwise. Payment can be made via Cash on Delivery or online payment through our secure payment gateway partner, Cashfree. We do not store your card or banking details on our servers.
4. Delivery
Estimated delivery times are provided for guidance only and may vary due to weather, traffic, or order volume. Delivery charges, if applicable, will be clearly displayed at checkout before order confirmation.
5. Order Cancellation
Customers may cancel an order before it enters the "Preparing" stage. Once preparation has begun, cancellation may not be possible. Please refer to our Refund Policy for details on refund eligibility.
6. User Conduct
You agree not to misuse the platform, including submitting false orders, abusive reviews, or attempting to interfere with the normal operation of the service.
7. Limitation of Liability
We strive to ensure food quality and timely delivery but are not liable for indirect or consequential damages arising from delays, unavailability, or third-party delivery issues beyond our reasonable control.
8. Changes to Terms
We may update these Terms & Conditions from time to time. Continued use of the platform after changes constitutes acceptance of the revised terms.
9. Contact Us
For any questions regarding these terms, please reach out via our Contact Us page.